Had a pretty rough experience the other week. Not sure if anyone here has dealt with Alloy Wheel Specialists(a mobile owner operated company based out of central MA) that deals with bent and curb-rashed rims.
So...this all started with two bent right side VMR rims that I damaged last summer hitting one of MA's notorious potholes. I decided to wait until this spring to get them fixed, since I did not drive them on the car during the winter. I called Alloy Wheel Specialists hoping for some help in fixing my bent rims. The owner Stephen answered the phone, and we tried setting up an appointment. First time we had an appointment set up for a Tuesday at 3:00pm. I sat at my house waiting until 4:30, and still no arrival or even a quick call saying sorry he couldn't make it. Alright...it grinded my gears a little but at least I had no plans for the afternoon! I gave him a call and he apologized saying he got caught up in his previous customer's job. No big deal.
We continued to set up another appointment for Friday of the same week. Same time, 3:00pm. I told him I would need to be at work by 5:00pm, and he replied saying no problem, and that he would be completely done with my two rims by 3:30 at the latest. Once again, I waited...and I waited...no wheel repair guy at my door. 4:00pm comes around, and I give him a call.(Side note- every time I called him and gave him the same name I had given him in each of our phone conversations, he never remembered who i was...?) "hey sorry man, i've been really busy today and I totally forgot about our appointment!". Alright..
He continues to say "ok, well give me a call next Tuesday so we can try to set up an appointment next Wednesday". Yeah buddy, my a$$. No way IM going to call YOU to set up ANOTHER appointment after YOU blew me off twice. Sorry, but ill find someone else with better customer service and reliability(keep in mind its $110/rim to fix the bends).
Of course I get a call Tuesday from the guy, after forgetting my name once again, asking why I did not call to schedule another appointment. haha.
Overall a rough experience. So- anyone know where I could go to get good service and a good-quality fix to my bent rims?:confused2
So...this all started with two bent right side VMR rims that I damaged last summer hitting one of MA's notorious potholes. I decided to wait until this spring to get them fixed, since I did not drive them on the car during the winter. I called Alloy Wheel Specialists hoping for some help in fixing my bent rims. The owner Stephen answered the phone, and we tried setting up an appointment. First time we had an appointment set up for a Tuesday at 3:00pm. I sat at my house waiting until 4:30, and still no arrival or even a quick call saying sorry he couldn't make it. Alright...it grinded my gears a little but at least I had no plans for the afternoon! I gave him a call and he apologized saying he got caught up in his previous customer's job. No big deal.
We continued to set up another appointment for Friday of the same week. Same time, 3:00pm. I told him I would need to be at work by 5:00pm, and he replied saying no problem, and that he would be completely done with my two rims by 3:30 at the latest. Once again, I waited...and I waited...no wheel repair guy at my door. 4:00pm comes around, and I give him a call.(Side note- every time I called him and gave him the same name I had given him in each of our phone conversations, he never remembered who i was...?) "hey sorry man, i've been really busy today and I totally forgot about our appointment!". Alright..
He continues to say "ok, well give me a call next Tuesday so we can try to set up an appointment next Wednesday". Yeah buddy, my a$$. No way IM going to call YOU to set up ANOTHER appointment after YOU blew me off twice. Sorry, but ill find someone else with better customer service and reliability(keep in mind its $110/rim to fix the bends).
Of course I get a call Tuesday from the guy, after forgetting my name once again, asking why I did not call to schedule another appointment. haha.
Overall a rough experience. So- anyone know where I could go to get good service and a good-quality fix to my bent rims?:confused2
0 commentaires:
Enregistrer un commentaire